Shipping & Returns
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Standard turn around on all orders is 2-3 business days with the bat shipping the next day.
During busy season (February - October) bats will have a longer turn around time so please allow 4-5 business days to fully process the order.
Bats will ship the day after because they have to set up in a clamp for at least 12 hours to ensure proper adhesion.
If you choose, we are now offering a 1 day turn around option. The fee for this is $40 / order.
All orders are updated online when shipped and you will see tracking information when you login. PLEASE check your tracking number!
* We do our best to get these bats shipped in a timely manner. Please be patient with us and allow us the allotted timeframe to do so.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.